TATAPAY ARE COMPLETE SCAMMERS
Total scammers! Do not order
from this company! Did not receive item described in listing and they refused
to replace the missing item.
So here’s how it went
down. I ordered a drone with camera from
this company as a Christmas present. I
looked around and price compared for the best drone I could find with a
camera. The sale page said this:
Toytexx Midsize 3D Drone 2.4G 4CH 6-Axis Gyro RC Quadcopter With HD Camera 5.8G
PPV HD .
See where it says WITH
camera? Come Christmas morning, as this present was opened, the excitement was palpable. Gasps, chills,
flushing with giddiness – best gift EVER! Until we opened it and realized… no
camera.
Needless to say, a thick silence
billowed through the festively decorated room. I immediately figured I’d screwed up. I must have ordered the wrong drone and I
apologized profusely for the mistake. The
point of the gift was to be able to take the drone out and capture pictures of
waterfalls at angles we couldn’t get from the ground.
When I got home I looked up the confirmation emails, much to my surprise, it was not my screw up. The item was clearly listed: WITH HD
CAMERA. I was shocked and appalled at
this turn of events, but calmed down with the reasoning that hey, it’s
Christmas time and businesses are very busy, mistakes can happen. I decided I’d just email them, explain the
problem and hope it got resolved quickly so I could save face with the receiver
of the gift.
At first there was no
response. When someone finally did get back to me, the back and forth with
Tatapay went on for weeks. They basically said “Woopsies, though the title and
the main description and every email that we sent you regarding the product said with HD camera, it was a typo – the one you ordered didn't have a camera, we made a mistake in the description. But we can give you a
good price on the camera, or you can just return the item”. I argued this of course. I asked for a phone
number to contact the company so I could speak with someone. This company does
not have employees manning their emails with people fluent in English, which by
the second email became quite obvious. Since the company is out of Brampton, Ontario, I figured maybe speaking to an actual person might help. I wound up asking for that number numerous times and just got the same email offering me to return the drone, or pay for the camera.
I was never given a phone
number to call. The last email I sent
them clearly stated my dissatisfaction with the company and the experience of
this purchase. Their reply was basically
“Yeah we aren’t going to do anything for you, but we’d appreciate it if you
took the time to write us a good review on Amazon."
Wow. Just wow.
I have stopped even attempting to communicate with this company because
they clearly have no desire to communicate efficiently and have no concept of false advertising and basic
fraud.
Hopefully this will stop
others from getting screwed over with this company.
**A copy of this will be on amazon as well
